Oracle Intelligent Policy backup fails with status code 239 when initiated from OpsCenter web GUI

Depending on your role, you may need to initiate backup job from OpsCenter web GUI instead of the regular NetBackup Java Administration Console.

If your OpsCenter is version 7.7.x or 8.0, there is a known issue where Oracle Intelligent Policy backup fails with status code 239 when initiated from OpsCenter web GUI (Monitor > Policies > Manual Backup). The same backup works fine when initiated from the NetBackup Java Administration Console.

This issue is fixed in OpsCenter version 8.1, but if you cannot upgrade yet, the only option is to contact Veritas Technical Support.

For OpsCenter version 7.7.3, simply mention Etrack 3907949 and ask for an EEB (Hotfix). For version 8.0, mention Etrack 3917921.

Please note the following restrictions currently apply for Oracle Intelligent Policy backup launched from OpsCenter:

  • It is hard coded to back up all instances for all clients within that Oracle Intelligent Policy (granular selection of instances and/or clients is not allowed).
  • It does not work for script-based Oracle backup.
  • Currently only Firefox browser is supported (if you need to use other browsers, just open a case with Technical Support).

May 3, 2018: [Update] My colleague told me Internet Explorer 11 with latest update may also work. I haven’t tested it myself though.

Leave a comment