The NetBackup Admin console failed to establish a secure connection with the host masterserver.domain.com. The request was terminated with eror code: VRTS-24630

Let’s consider the following scenario:

You have been using NetBackup Java Administration Console on your Windows PC to manage your NetBackup servers remotely without problem, until recently. The only changes were both the master server and Java Administration Console were upgraded to version 7.7.3.

Now you keep getting this error when logging in to the Java Administration Console:
The NetBackup Admin console failed to establish a secure connection with the host masterserver.domain.com
The request was terminated with eror code: VRTS-24630

On further investigation, you find that as long as your user account is part of local Administrators group of the Windows PC, you can log in without issue. The problem is your company’s Group Policy does not allow that.

This can be explained by a change in code from NetBackup 7.7.x onwards. Your user account needs to be part of the local Administrators group to be able to log in. If that is not possible, you will need to implement a workaround, which is disabling User Access Control.

This has to be done via registry and not via User Account Control Settings in Control Panel.
On the Windows PC from where the Java Administration Console is launched, launch Registry Editor (regedit) and go to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\

Double click “EnableLUA” and set the value to 0.

Reboot your PC so the change takes effect. After that, you should be able to log in using a non-Administrator account.